GoodWorkPH Terms and Conditions
Service Partner: A third-party business or individual that has an account with GoodWork to offer services to customers through our Platform. Synonyms include Service Professional and Service Provider. For purposes of this definition, a “business” includes a sole proprietorship, partnership or corporation registered by the relevant government agency.
Customer: A third-party individual or business that has an account with GoodWork to discover Service Providers or Service Partners they can hire to undertake a specific service or task. These users are not considered Customers of GoodWork for the specific service or task; they are prospective Customers of Service Partners. For purposes of this definition, a “business” includes a sole proprietorship, partnership or corporation registered by the relevant government agency.
Customers and Service Partners are collectively referred to as “Users”.
Platform: The GoodWork website and mobile application that connects Service Partners to Customers in order to help Customers get a service performed or completed and to help Service Partners find new Customers.
Job Request: When a Customer, on the GoodWork Platform, selects the type of service required, the schedule requested for the job, the location of the job, and any other specifics required to allow the Service Partner to provide a Price Quote. This request is then sent to relevant Service Partners on the Platform.
Price Quote: An offer from a Service Partner to a Customer to perform the Job Request for a certain price. The Price Quote is meant to be a reasonably close estimate for the price to be charged for the Job Request. This Price Quote is not legally binding but Service Partners should do their best to send the most accurate Price Quote as possible.
Introduction: After a GoodWork Service Partner sends a message or Price Quote to a Customer, once the Customer responds – by either writing a message back to the Service Partner, accepting the Price Quote, or rejecting the Price Quote. If any of these three actions are taken in response to a Job Request submitted by a Customer, then an Introduction has occurred and the Service Partner may be charged a fee by GoodWork for the Introduction.
Coins: Coins are the way that GoodWork collects fees from Service Partners for Introductions. Service Partners can purchase these Coins through the Platform and then use these Coins to pay for Introductions to meet new Customers. Coins have no monetary value, do not constitute your property and cannot be sold, transferred or redeemed for cash.
GoodPoint: GoodPoints are rewarded to Customers and Service Partners upon the completion of Services (defined below) sourced from the GoodWork Platform and may be awarded for other actions on the Platform as well, based on the terms and conditions to be agreed upon with GoodWork or issued by GoodWork from time to time. GoodPoints are redeemable for GoodRewards on the Platform. GoodPoints are not redeemable into cash.
GoodReward: Also known simply as Rewards, these are deals or promotions offered by third-party brands or retailers that we display on our Platform and made available to Customers and Service Partners. Users can exchange GoodPoints for Rewards, subject to terms and conditions that may be issued by GoodWork from time to time.
Services: Services are the types of work that are offered to be done by our Service Partners. Customers can look for the type of Service they need and connect with Service Partners that can provide the required type of work. Synonyms includes Jobs and Projects.
General use of Services and/or access of Platform
Guidelines to the use of Platform and/or Services: You agree to comply with any and all the guidelines, notices, operating rules and policies and instructions pertaining to the use of the services and/or access to the Platform, as well as any amendments to the aforementioned, issued by us, from time to time. We reserve the right to revise these TOUs, guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on the Platform.
You represent and warrant that if you are registering for the use of the Platform as an individual, you are at least eighteen (18) years old, and if you are registering for the use of the Platform for and on behalf on an entity, that you are authorized to enter into and bind the entity to these TOUs. We reserve the right, at our sole discretion, to refuse to offer the use of the services and the Platform to any person or entity and to change our eligibility criteria at any time. You may not create or use any account with us for any person or entity other than yourself except if you are authorized to do so for and on behalf of such person or entity.
Restricted activities: You agree and undertake NOT to:
- impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity;
- use the Platform to offer and/or procure Services for illegal purposes;
- attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Platform or Services;
- interfere with another’s utilization and enjoyment of the Platform or services;
- use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Platform’s data or damage or interfere with the operation of another Customer’s computer or mobile device or the Platform or services; and
- use the Platform or services other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws.
Availability of Platform and Services: We may, from time to time and without giving any reason or prior notice, upgrade, modify, suspend or discontinue the provision of or remove, whether in whole or in part, the Platform or any services and shall not be liable if any such upgrade, modification, suspension or removal prevents you from accessing the Platform or any service. GoodWork does not warrant that the functions contained in the services provided by the Platform and the GoodWork.ph website will be uninterrupted or error-free, that defects will be corrected or that this service or the server that makes it available will be free of viruses or other harmful components.
GoodWork retains the right, but not obligation, to monitor content: We reserve the right, but shall not be obliged to:
- monitor, screen or otherwise control any activity, content or material on the Platform. We may in our sole and absolute discretion, investigate any violation of the terms and conditions contained herein and may take any action it deems appropriate;
- prevent or restrict access of any Customer or Service Partner to the Platform.
- report any activity it suspects to be in violation of any applicable law, statute or regulation to the appropriate authorities and to co-operate with such authorities; and/or
- to request any information and data from you in connection with your use of our services and/or access of the Platform at any time and to exercise our right under this paragraph if you refuse to divulge such information and/or data or if you provide or if we have reasonable grounds to suspect that you have provided inaccurate, misleading or fraudulent information and/or data.
You acknowledge and agree that your only right with respect to any problems or dissatisfaction with the services is to request for termination of your account and/or discontinue any use of the services.
GoodWork reserves all rights not expressly granted herein.
Nothing in these TOUs shall constitute a formal partnership, joint venture or principal-agent relationship between you and GoodWork, nor does it authorize you to incur any costs or liabilities on GoodWork’s behalf.
We do not warrant that the materials on the Platform are appropriate or available for use in locations outside the Philippines. Accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access the website from elsewhere, you do so on your own initiative and are responsible for compliance with local laws.
1.1 For Customers:
1.1.1 Please read these terms and conditions before you Accept a Price Quote from any of the Service Partners on the Platform. Any person who uses our Platform to search for, communicate and book a Service Partner will be subject to the terms and conditions defined here. If you do not agree with these terms, you should not use this Platform or discontinue its use immediately.
1.1.2 GoodWork operates a Platform where Service Partners can post their respective business information and where customers can post Job Requests for Services they require. The Platform enables Customers and Service Partners to be introduced online in order to potentially agree to perform the Service that the Customer requires. None of the Service Partners are employed by GoodWork, nor does GoodWork have any agency relationship or partnership with such Service Partners. GoodWork is not responsible to the Customer for the performance of the Services that are provided by the Service Partner even if the Introduction was made on the Platform.
1.1.3 From time to time, we update these Customer Terms. Every time you post a Job Request on the Platform you agree to the latest version of the terms. Please check these terms before posting a Job Request to make sure that you understand the most recent version of the Terms.
1.1.4 If you have any questions about the terms, please email [email protected]
1.2 Registering on the Platform
1.2.1 From the GoodWork homepage, internet users can immediately find various types of Services and Service Partners. In order to send the Job Request to our marketplace of Service Partners, the Customer needs to register on the Platform. The Customer will be prompted to register using their Facebook account and to provide their mobile phone number and any other information required by GoodWork. This account will be used to communicate with the Service Partners that are interested in providing a Price Quote for the Customer. The account will provide other relevant and required functions for GoodWork or the Service Partner to perform its obligations to the Customer.
1.2.2 After a Service Partner performs a Service or Job for a Customer, the Customer will have the opportunity to rate the Service Partner. The Service Partner will also be invited to give a rating of the Customer. GoodWork may publish this rating of the Customer on the Customer profile for Service Partners to see. As such, this rating may impact the degree to which Service Partners will send Price Quotes to a Customer in the future. GoodWork also reserves the right to temporarily suspend or permanently remove a Customer account from the Platform based on this rating score (or for any other reason).
1.3 Booking a Service
1.3.1 After a Customer has completed and submitted the Job Request to the Platform, Service Partners that provide the Services indicated in the Job Request (as determined by GoodWork) will receive a notice of the submission of the Job Request. They will be told the type of Service and the details that were included in the Job Request. We will also show the Service Partners the name of the city or municipality in which you live. Your full address and phone number will be kept private until you accept a Price Quote and thus confirm a Job Offer from a particular Service Partner.
1.3.2 Price Quotes from Service Partners will be submitted through the Platform. You can see the offers from Service Partners on your Job page and in your Messages page. You can message the Partners directly and accept or decline their Price Quote. If you decline the Price Quote, you can ask the Service Partner to send a new offer at a different price. Once you accept a Price Quote, the Job is confirmed and your address location and mobile phone number will be shared with the Service Partner. If you have to change the date or cancel the Job you can do this on the Platform.
1.3.3 The price that is agreed on the Job Quote for the Service is the price that you should pay the Service Partner when the Job is performed and completed. If the scope of the work (as described in the Job Quote and as agreed upon between the Service Partner and the Customer) ends up being changed, amended or increased/expanded while the Job is being performed, we strongly recommend that the Customer and Service Partner update the agreed price on the Platform by canceling the existing confirmed Price Quote, and having the Service Partner submit a new Price Quote. This provides a clear history of the agreement and also ensures that both the Customer and Service Partner receive the maximum possible number of GoodPoints, which earn Users attractive deals from our brand and retail partners.
1.3.4 We aim to provide 3-5 Price Quotes for every Job Request that a Customer submits. However, we offer no guarantee that there will be any Service Partners that offer a Price Quote. We also do not guarantee that, even if a Price Quote is offered, and a Customer accepts the offer, that the Service Partner will actually perform the Services or the job requirements. GoodWork is not in the business of providing the Jobs or Services.
1.3.5 GoodWork reserves the right to read and review messages between the Service Partners and the Customers on the Platform.
1.4 Partner Information:
1.4.1 The Service Partners have agreed to only post accurate information about their Services, credentials and other relevant information on their GoodWork profile. It is the Service Partner’s responsibility to make sure that this information is accurate. GoodWork does not have any responsibility for the accuracy of any claims made by Service Partners on their profiles or anywhere else on the Platform including in messages or other communication to Customers.
1.4.2 It is the Customer’s responsibility to make clear to the Service Partner regarding any unusual circumstances or special needs that the Customer requires and/or that may impact or impede the Service Partner’s ability to perform the agreed Job. If you fail to disclose this information in advance, neither GoodWork nor the relevant Service Partner will be liable to you for any injury, loss or damages resulting from the Job that could have been reasonably avoided had these circumstances been made clear in advance of the work commencing.
1.5.1 Payment for Jobs should be made in cash, or by other means, directly to the Service Partner. Price Quotes are submitted by, and are entirely the responsibility of, the Service Partner. GoodWork does not endorse or play any part in the Service Partner’s decision to set a particular price for a Job.
1.5.2 VAT payments, other fees and the issuance of the invoice and receipt is the responsibility of the Service Partner. GoodWork is not legally allowed to issue an invoice on behalf of the Service Partner because GoodWork is not the provider of the Service.
1.6 Resolving issues:
1.6.1 We want our Customers and Service Partners to both have a positive experience using the Platform. If a Customer has any concerns about a Service Partner or the work performed by a Service Partner, Customers can reach out to GoodWork through the Platform or by emailing us at [email protected] or calling us at 09171278868. We will try to assist to mediate and resolve any issues that come up. We recommend that Customers first try to solve any issues directly with the Service Partner. If the issue cannot be resolved directly, then the Customer can leave a review of the Service Partner on the Platform. If necessary, Customers and Service Partners are welcome to reach out to GoodWork directly. GoodWork reserves the right to edit or delete a customer review if we deem the information to be inaccurate, profane, or otherwise inappropriate. To be clear, GoodWork is not responsible for the work provided by the Service Partner. If the Customer is dissatisfied for any reason, GoodWork will assist as much as possible, but we are under no obligation to provide a refund and we are not liable for any claims for damages or otherwise.
1.7.1 If any of these terms are deemed to be unlawful or unenforceable, this will not negate the rest of the Agreement – the rest of the Agreement will remain in effect.
2.1 For Service Partners
2.1.1 Before you begin to use our Platform, please carefully read this TOU as these terms and conditions will apply to your relationship and activities with GoodWork.ph and the Customers. We recommend that you also read the Customer Terms Agreement. If you do not agree with this TOU, you should not use the Platform and you should not provide services to the Customers.
2.1.2 We expect we may need to update or amend this TOU from time to time in the future to comply with applicable laws or regulations or to meet our changing needs as a business.
2.1.3 We will inform the Service Partner using our Platform if we make changes to the Agreement in the future by posting them on the GoodWork website. Such changes shall be effective immediately after such posting. If the change is immaterial in nature, we may not request your specific approval of the amended Agreement.
2.1.4 If you continue to use the website, you agree to be bound by the terms of any updates and amendments implemented as described in clause 2. Any Job that has already been accepted by the Customer before the change or amendment is made will not be impacted by the change.
2.1.5 For all Jobs, GoodWork is acting as the operator and administrator of the Website and App. The Service Partner remains fully responsible and liable for the provisioning of Services to Customers. Service Partners understand and agree that they also customers of GoodWork, and are not its employees, joint venturers, partners, or agents. Service Partners acknowledge that they set or confirm their own prices, provide their own equipment, and determine their own work schedule. We do not control the manner of which the Job or services will be provided.
2.2 Partner Account
2.2.1 Included in the sign-up registration process on our Website and App, you will be asked to confirm the terms of this TOU. After successfully registering, you will be given an online account on the Platform. This account will allow you to respond to Job Requests from Customers and to keep track of your activity on the Platform.
2.2.2 The sign-up registration process will require a verification process. For individual accounts, you need to upload a photo of a valid and existing Government ID card and a “selfie” photo of yourself. For companies with a Business Account, you need to upload a photo of one of the following: (a) Department of Trade and Industry or Securities and Exchange Commission registration papers; (b) local government registration papers; and (c) other documents that GoodWork determines would be relevant in providing information to GoodWork and the Customer of your qualification(s) in connection with providing the Services.
2.2.3 The registration process also requires that you verify your mobile phone number or email address. GoodWork will send you a text message or email to confirm that this is the accurate number or email address of the Service Partner.
2.3 Introduction Rates
2.3.1 As defined, a Customer Introduction occurs after the following have occurred: (a) a Customer has submitted a Job Request to the Platform; (b) a Service Partner responds to the Job Request with a Price Quote or a message, and the Customer responds to either the Price Quote or message.
2.3.2 GoodWork will charge the Service Partner a fee, denominated in Coins, for every single Customer Introduction. This charge may differ depending on the category of Service. The charge is a one-time charge for a one-time introduction between the Service Partner and Customer for each Job Request relating to a Service. If a Service Partner sends multiple messages but relating to only one Job Request, we will only charge one single fee. Additionally, if the Customer comes back to that Service Partner again directly in the future, there will not be a charge. If the Customer comes back to that Service Provider through the Platform (meaning by submitting a new Job Request), then GoodWork will charge another fee to the Service Provider.
GoodWork, in its sole discretion, can change the cost of acquiring Coins, and GoodWork can change the cost, in terms of Coins, of being introduced to a Customer. GoodWork shall notify you of any such changes prior to its implementation.
2.3.3 Service Partners must purchase Coins from GoodWork to be able get Introductions and Job Quotes from Customers. GoodWork reserves the right to give free Coins to Service Partners, either as an introductory benefit or from time to time to existing Service Partners.
2.3.4 GoodWork will make available multiple means to purchase Coins. The payment channels may change in the future. Payments for Coins are non-refundable.
2.3.5 The Service Partner is responsible for protecting the confidentiality of their Platform User ID and password for both the Platform as well as for any payment systems used to purchase credits on the Platform.
2.4 Quoting for Jobs
2.4.1 Customers will submit Job Requests for Jobs to be completed by a Service Partner. The Service Partner on the Platform will see these Job Requests on their dashboard and have the ability to communicate with the Customer. The Job Request will provide the type of Service requested, the location of the Customer, and the date (or date range) the Customer would like the Job to be completed. The Customer will also be able to submit a short description of the Job requirements that would enable the Service Partner to provide a Price Quote.
2.4.2 The Service Partner can either send a Price Quote with our Price Quote function, or the Service Partner can send a message to the Customer to ask a clarifying question or provide more information before submitting a Price Quote. All Jobs from the Platform should be confirmed using the Price Quote function with a confirmation from the Customer.
2.4.3 There is no guarantee that a Service Partner will be selected for the Job. The Customer may receive Price Quotes from multiple Service Partners and it is the sole decision of the Customer whether to accept a Price Quote or not. There is also no guarantee that the Customer will select any of the Price Quotes on the Platform.
2.4.4 If the Service Partner sends a Price Quote, and then if the Customer accepts this Price Quote, then the Job is confirmed and the Service Partner is expected to provide the service on the confirmed date. GoodWork tracks the performance of Service Partners on multiple factors including, without limitation, the consistency of providing the agreed service on the agreed date. GoodWork reserves the right to reduce the visibility of a Service Partner, or to remove a Partner entirely, from the Platform. One reason for a reduction in visibility or complete removal could be because of a high rate of failure to complete confirmed Jobs. Service Partners can also be removed if there is sufficient information showing that it has violated any terms and conditions of GoodWork, or committed a violation of any applicable laws.
2.4.5 Both the Service Partner and the Customer are free to cancel a confirmed Job at any point. GoodWork will monitor cancellation rates of both Customers and Service Partners and may reduce visibility or remove the User entirely from the site if the cancellation rate is deemed to be too high as defined by GoodWork.
2.4.6 The Service Partner is solely responsible for including VAT and any other government fees and tariffs (if any) in their Price Quotes. It is the Service Partner’s responsibility to collect and pay VAT and the Service Partner is liable for any inaccuracies or incomplete VAT payments.
2.4.7 If a Service Partner or Customer wants to change the date of an already confirmed Job, either party can cancel the confirmed Job. Then it is the Service Partner’s responsibility to send a new Price Quote with the new date. The Customer can message the Service Partner with their preference for the new date.
2.4.8, If, upon further investigation, the Service Partner deems that the cost of providing the service will be higher than the price in an already submitted Price Quote, the Service Partner can cancel the offer and resubmit the new Price Quote. If a Customer and Service Partner agree that the price should actually be lower, either party can cancel the original Price Quote and the Service Partner can send a new Price Quote with the new price. It is important for the accurate final price to be inputted in the Platform as the confirmed Price Quote provides a transparent ledger of the agreed value for the Service and the confirmed value determines the quantity of GoodPoints that both Customer and Service Partner will receive after the Job is confirmed. Furthermore, GoodWork can only assist the parties in any post-transaction grievance or mediation to the extent that the information is reflected in our Platform.
2.5 Service Partner Obligations
2.5.1 The Service Partner must comply with any and all applicable laws relating to the provision of the type of Service(s) that the Service Partner provides.
2.5.2 The Service Partner is responsible for the accuracy of any statements, claims, or images uploaded to their profile or sent as a message to a Customer. The Service Partner must always ensure that they have the right to use or appropriate any photographs or images that they submit to the Platform.
2.5.3 If the Service Partner has their own terms or conditions, it is the Service Partner’s responsibility to get approval from the Customer for these terms. If there is any discrepancy or contradiction between the Platform TOU and the Service Partner’s terms, as between GoodWork and the Service Partner, this TOU will take precedent.
2.5.4 The Service Partner should not send Customers Price Quotes outside of the Platform. All Price Quotes and Job Confirmations should be made on the Platform. GoodWork reserves the right to suspend any Service Partner if we believe that the Partner is deliberately putting incorrect price information in the Price Quote.
2.5.4 The Service Partner should not post their phone number in their profile description or in any of their photos to try to move conversations with Customers off the GoodWork Platform. All discussions with potential Customers should occur in the GoodWork messaging feature unless a Customer asks the Service Partner to call the Customer directly. GoodWork reserves the right to suspend Service Partners that are discovered to have posted phone numbers in their photos or business profile.
2.6 Customer Service and Complaints
2.6.1 Service Partners should do everything in their power to provide the best possible service experience to all Customers. Service Partners should respond to Customer concerns and questions as quickly as possible.
2.6.2 The Service Partner is directly responsible to the Customer for any liability that arises due to a Job.
2.6.3 GoodWork will refer Customer complaints to the Service Partner and the Service Partner is expected to respond to all complaints within 48 hours after receiving the complaint (regardless if the complaint comes directly from the Customer or if the complaint comes from GoodWork).
2.6.4 For any ongoing discussions to resolve Customer complaints, these messages should be conducted on the Platform through the messaging function. If the messages are not on the Platform, it is less likely that GoodWork can assist to resolve the issue.
2.6.5 The Service Partner acknowledges and accepts that the GoodWork Platform enables and encourages Customers to write reviews about their experience with the Service Partner. These reviews are publicly posted on the profile page of the Service Partner on the Platform. These reviews may be both positive and negative in nature and prospective new Customers will be able to view these reviews. If the customer review is deemed, by GoodWork, to be threatening or inappropriate in nature, GoodWork may delete the review or ask the Customer to edit the contents. For clarity, the Service Partner has no right to any monetary or non-monetary compensation (including the right to terminate this Agreement) as a result of any Customer review on the Platform.
2.7 Partner Content for Platform:
2.7.1 The Partner acknowledges that all content the Service Partner submits for the Platform is lawful, and is not defamatory, threatening, or pornographic. Additionally, the Service Partner grants GoodWork the right to use this content on the Platform and potentially, and from time to time, for advertising efforts of GoodWork on other online or offline Platforms. GoodWork may also incorporate aspects of the Service Partner’s content in our search engine optimization efforts.
2.7.2 It is the Partner’s responsibility to comply with all relevant laws, regulations and codes of conduct that pertain to both the marketing of their respective Service(s) and that pertain to the actual business of Providing the service.
2.7.3 You grant us a non-exclusive license to use the materials and information that you submit to the Platform, including but not limited to, business information, photographs, and location information. GoodWork may use this information for marketing purposes on or off-site including, but not limited to, for Platform advertisements on Facebook or other through other channels.
2.8 Platform Liability
The Service Partner shall indemnify, keep indemnified and hold harmless GoodWork and its officers, agents, directors and employees, from and against any and all claims, injuries, demands, obligations, actual or alleged causes of action and lawsuits and all damages, liabilities, fines, judgments, costs (including settlement costs), expenses associated therewith (including the payment of reasonable legal charges and disbursements) and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis)) and all other reasonable professional costs and expenses arising out of or in connection with any breach by the Service Partner of any term of this TOU and any other agreement, or arising out of any action brought by any third party relating to the Services provided (or not provided), or actions (or failure to act), of the Service Partner or any person (other than GoodWork) acting on its behalf, including, without limitation any action brought in connection with any data protection legislation.
This clause shall survive the termination or expiry of any agreement with the Users.
Apart from the content submitted by the Service Partner, all other content and intellectual Property on the Platform remain the sole ownership of GoodWork.
2.9 Term of Agreement
2.9.1 This Agreement will continue in effect unless and until it is terminated by either party through written communication over email.
I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE AND ANY REVISION THE SAME HEREAFTER. BY CLICKING THE “SIGN UP ” OR “CONNECT WITH FACEBOOK” BUTTON, I UNDERSTAND THAT I AM CREATING A DIGITAL SIGNATURE, WHICH I INTEND TO HAVE THE SAME FORCE AND EFFECT AS IF I HAD SIGNED MY NAME MANUALLY.
GoodWork Terms – Prohibited Services List
It is the Service Partner’s responsibility to ensure that they do not offer any prohibited services, as defined by Filipino laws and elaborated on by GoodWork below. This is a non-exhaustive list, and it can be updated from time to time when necessary by GoodWork.
Violation of this Prohibited Services Policy may subject the Service Partner to a range of adverse actions, including but not limited to any or all of the following:
- - Suspension or deletion of GoodWork profile
- - Legal actions
- - Reduction of account privileges
- 2. List of Prohibited Services
- Services involving any illegal products
- Services involving use of any firearms
- Services involving any counterfeit currency
- Services including any food items hazardous to human health
- Services involving the destruction of any private property
- Services that involve trespassing onto government-owned and/or private property
- Services that involve any stolen properties
- Services that are generally considered to be sexual in nature
If you have any questions about these terms, please email [email protected]